This depends on the severity of your illness. Important for you: It is always possible to talk to a psychologist. This also applies to the digital applications. You are never alone.

If you are not satisfied with the digital therapy, we will be happy to arrange a place for you in a local psychotherapy session. To do this, you must end your “app participation”. If you are no longer happy with your therapist, we will find a new therapy place for you.

One in five or six adults will suffer from depression at some point in their lives. Women are affected twice as often as men. Depression is as common a disease as back pain. It is one of the most common causes of occupational disability. Another serious illness is anxiety disorder. Symptoms, triggers and development vary greatly. Around one in seven adults in Germany suffers from anxiety that interferes with everyday life - women are significantly more likely to suffer from it. Those affected often do not immediately recognize that they are ill. Even if they want to seek help, there are long waiting times for psychotherapy. Digital alternatives are still too little known. With our service, those affected can get support quickly and easily.

We have developed the “My MentalHealthCoach” program for you. We are Generali Health Solutions GmbH (GHS), a subsidiary of Generali Deutschland AG. The digital services are provided by our partner GET.ON Instituts für Online Gesundheitstrainings GmbH (HelloBetter Apps). Our partner prevent.on GmbH will support you if you are looking for a place in psychotherapy.

No. The “My MentalHealthCoach” program does not replace treatment by a doctor. It may be necessary for you to see your family doctor or a specialist, such as a psychiatrist, in addition.

No, that is not possible.

We store all data that we request during registration. This includes, for example, your name, address and date of birth.

When we arrange a place for psychotherapy, we provide our partner prevent.on GmbH with the following data: Name, address, date of birth and the answers from the medical questionnaires.

Participation in the program and the digital services is free of charge for insured persons. If the insured person makes use of on-site psychotherapy, the costs are settled via the health insurance contract with Generali Deutschland Krankenversicherung AG. If the contract does not include costs for outpatient psychotherapy or if an agreed psychotherapy quota has been exhausted, Generali Deutschland Krankenversicherung AG will cover the first three psychotherapy sessions. After that, the insured person bears the costs of psychotherapy themselves.

Yes, the offer applies regardless of where you live. Please note that we can only arrange psychotherapy and psychological counseling in Germany.